FAQ

All in-stock orders are processed and shipped within 48 hours of purchase. Orders placed on weekends or federal holidays begin processing the next business day. You will receive a shipping confirmation with tracking information once your order has dispatched.

If any item in your order is out of stock, we will contact you by email as soon as possible. You will have the option to back-order the item (and receive it when it becomes available), remove the item from your order for a refund, or cancel your order entirely. We will never ship a partial order without notifying you first.

We accept shipments to PO Boxes for most items. APO/FPO delivery is available for select products. Certain oversized or hazardous items (including fuel canisters and pressurized goods) cannot be shipped to these address types due to carrier restrictions. If you are unsure, contact us before placing your order.

We begin processing orders quickly, but if you need to make a change or cancellation, contact us immediately at [email protected]. If the order has not yet shipped, we will do our best to accommodate the request. Once an order has shipped, it cannot be cancelled and must go through our standard return process.

Once your order ships, you will receive an email with your tracking number and a link to the carrier's tracking page. If you did not receive a tracking email or are having trouble locating your shipment, contact our support team and we will look into it immediately.

All returned items must be in their original, unopened packaging with factory seals intact, tags attached, and all components included. Returns must be initiated within 30 days of delivery. Items that have been opened or used are not eligible for return. Please see our full Returns page for complete details.

Contact us at [email protected] or with your order number and reason for the return. We will issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions. Returns sent without an RMA number will not be processed.

Once your return is received and inspected, we will notify you of the outcome within 2 business days. Approved refunds are issued to the original payment method within 5 to 7 business days. Original shipping charges are non-refundable.

Yes. For safety and regulatory reasons, the following are non-returnable: consumable items such as fuel canisters, fire starters, matches, and tinder; first aid or medical supplies with broken seals; special-order or custom-configured items; and items marked Final Sale at the time of purchase.

We carry a curated selection of premium outdoor, hunting, optics, first aid, and camping brands. Current partners include Stealth Cam, Muddy Outdoors, Ameristep, Hogue Knives, Hunter Specialties, Flextone Game Calls, Wiley X, Elite First Aid Tactical, High Speed Gear, Shellback, Ontario Knife, MSR, Jetboil, Black Diamond, Trangia, Primus, Olicamp, SOL, Coghlan's, and Coleman, among others.

Yes. All products sold by CXB Solutions are genuine, brand-new items sourced through authorized dealer channels and are covered by the respective manufacturer's warranty. Warranty claims are handled directly with the manufacturer. Contact us if you need help locating warranty information or initiating a claim.

Yes. CXB Solutions holds a valid Federal Firearms License (FFL) and does sell firearms. Firearm products are currently being added to our catalog and will be available soon. In the meantime, feel free to contact us directly at [email protected] with any inquiries about specific firearms or availability.

Not all of our products are listed online. For special orders, we are happy to accommodate requests for specific items or brands not currently in our catalog. We also welcome bulk and wholesale purchase inquiries. Reach out to us at [email protected] and we will work with you directly.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, processed securely through Stripe. Your payment information is encrypted and never stored on our servers.

Yes. All transactions on CXBSolutions.com are processed over encrypted HTTPS connections. Payment processing is handled by Stripe, a PCI-compliant payment provider. We do not store credit card numbers or sensitive payment details.

Sales tax is calculated at checkout based on your delivery address and applicable state and local tax rates. Texas-based orders are subject to applicable Texas sales tax.

You can reach us by email at [email protected]. We respond to all inquiries personally and aim to reply within one business day.

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. Emails received outside of business hours will be addressed on the next business day.

CXB Solutions Inc. is proudly rooted in Houston, Texas — one of the great American cities for hunting and outdoor culture. We are an online retailer serving customers nationwide.